Get in Touch
Have a question, want to partner with us, or need to report a security issue? Reach out through the appropriate channel below and we will get back to you promptly.
General Inquiries
Questions about the platform, feedback, or anything else — we are happy to hear from you.
info@dfir-lab.chSales & Partnerships
Enterprise plans, volume licensing, integration partnerships, and reseller inquiries.
sales@dfir-lab.chSecurity Issues
Responsible disclosure of vulnerabilities. We take every report seriously and respond within 24 hours.
security@dfir-lab.chTechnical Support
API issues, account problems, or platform questions. We respond within 1 business day.
support@dfir-lab.chCareers
Interested in joining the team? Send us your CV and a short note about what excites you.
careers@dfir-lab.chPrivacy & Data Protection
Data subject requests, DPA inquiries, and questions about how we handle your data.
privacy@dfir-lab.chBased in Switzerland
DFIR Platform is operated from Switzerland, a jurisdiction recognized globally for its strong data protection laws and political neutrality. All data is processed and stored under Swiss law, ensuring compliance with the Swiss Federal Act on Data Protection (FADP). Your investigation data never leaves Swiss jurisdiction.
What to Expect
We aim to respond to every message as quickly as possible. Here are our target response times:
- Security issuesWithin 24 hours
- Technical supportWithin 1 business day
- General inquiriesWithin 2 business days
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